Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund.

To be eligible for a return, your item must be returned in the appropriate condition based on its product category:

• For New Items & Peripherals: The product must be unused, unaltered, and in the original manufacturer’s packaging with all intact seals, manuals, and warranty cards.
• For Refurbished Laptops & Desktops: The item must be in the same functional and cosmetic condition as received, including all charging cables, power adapters, and diagnostic or testing accessories bundled in our original shipment.

Several types of goods are exempt from being returned. Perishable goods such as software licenses, operating system keys, or downloadable software activations cannot be returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the hardware inspection.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (UPI, Credit/Debit Card, or NetBanking) within 5–7 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at business@emergecomputer.com.

Exchanges & Warranty Support

We replace items if they are defective, faulty, or damaged during transit.

• New Items & Official Peripherals: Brand-new hardware, components, and retail peripherals (such as HP accessories or CCTV units) are fully backed by standard manufacturer warranty frameworks. Customers can claim warranty service directly through official brand service centers across India.
• Refurbished Electronics: All refurbished laptops and desktops are rigorously tested and certified by Emerge Computers 360. These items are backed by our dedicated seller warranty. If your refurbished unit experiences a hardware fault within its defined warranty window, please contact us directly for repair or replacement processing.

If you need to exchange an item for the identical model, send us an email at business@emergecomputer.com and dispatch your item to our physical business facility.

Shipping Returns

To return your product, you should mail your product to our official facility:
UG-52, Ground Floor, Trade Centre, Kanchan Bag Road, South Tukoganj, Indore, Madhya Pradesh – 452001

Return Shipping Costs:

• Defective or Incorrect Items: If you are returning an item because it arrived damaged, defective, or is the wrong product, Emerge Computers 360 will cover the return shipping costs or arrange a free courier pickup.
• Change of Mind: For standard returns where there is no hardware defect, the customer will be responsible for paying their own return shipping costs. Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning high-value electronic items, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without valid courier tracking.

Need Help?

Contact us at business@emergecomputer.com or call us at +91 88175-76276 for questions related to refunds, returns, and warranty claims.